FAQs

Returns Policy

We do not accept returns due to the nature of our product. If you feel there is a problem with your order, please Contact Us and we will find a solution.

Shipping

Due to the pandemic, we cannot guarantee shipping times or the state of your order upon arrival. The extreme volume of shipping has caused far more packages to break than prior to the pandemic. While we do our best to wrap the bottles in packaging and place FRAGILE stickers on all of our boxes, we are no longer able to control the state of the product once it has left our possession. If you receive a broken product, please Contact Us and we will work to find the right solution for you. We DO NOT offer refunds. We are happy to attempt to replace your product by shipping you a new bottle one time.

Unfortunately, shipping to parts of the country has become very expensive and risky in terms of the condition of the products upon delivery. For this reason, we have limited the states we ship to for the foreseeable future. If you are able to place an order through our website and we do not ship to your state, we will contact you and refund your purchase.

Products usually ship 2-3 business days after ordering. If you are in the Richmond area, we also offer free pick up and delivery!

Shelf Stability

Our products are naturally acidic and heat sealed, so they are shelf stable as long as they remain unopened. That means there's no need to refrigerate. Once opened, we recommend refrigerating and using within 30 days.

Wholesale

We offer special pricing for wholesale purchases. If you are interested in offering our product in your store, please contact us directly for more information.

Batch to Batch Differences

Each one of our syrups is made and bottled by hand using only real, fresh fruit and herbs, raw sugar and no preservatives. Due to this, there may be some small differences in flavor and color between batches. We hope you appreciate this about our product -- we love that it changes with the seasons!

"Floaties"

Our product is double filtered, but it is made from completely fresh fruit and therefore occasionally contains some "floaties". These are just fruit particles. If you believe the "floaties" in your product are not natural, please Contact Us